Frequently Asked Questions
Everything you need to know about shopping at India's largest music store.
How long does it take for my order to be delivered?
Most orders are processed within 24-48 hours. Shipping typically takes 3-7 business days depending on your location, though heavy equipment like drum kits or digital pianos may take slightly longer.
What is BAJAAO's return policy?
We offer a 10-day return policy for most products. If you are not satisfied with your purchase, you can initiate a return request through your dashboard, provided the item is in its original packaging and condition.
Are the products sold on BAJAAO authentic and covered by warranty?
Yes, all products sold on BAJAAO are 100% authentic and sourced directly from authorized brand distributors. Every product comes with a standard manufacturer warranty unless otherwise specified.
What payment methods do you accept?
We accept all major credit and debit cards, Net Banking, UPI, and popular mobile wallets. We also offer Cash on Delivery (COD) for most pin codes and No-Cost EMI options on eligible purchases.
Can I track my shipment after it has been dispatched?
Absolutely. Once your order is shipped, you will receive an email and SMS with a tracking link and AWB number to monitor your package's journey in real-time.
What should I do if I receive a damaged product?
In the rare event of receiving a damaged item, please contact our support team within 24 hours of delivery with photos of the damage. We will arrange a replacement or a full refund immediately.