Returns & Exchanges
At BAJAAO.COM, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 10-day return policy on most musical instruments and gear. If your product is defective or not as described, we will ensure a smooth exchange or refund process.
Initiate a Request
Log into your account and visit the 'My Orders' section to select the item you wish to return and submit a formal request within 10 days of delivery.
Quality Assessment
Our support team will review your request and may ask for photos or videos of the product to verify its condition and any reported defects.
Package and Pickup
Once approved, securely pack the item in its original brand packaging with all accessories and manuals; we will then arrange a free reverse pickup from your address.
Refund or Replacement
After the item reaches our warehouse and passes a quality check, we will initiate your full refund to the original payment method or ship out your replacement product.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing